IT’s success metrics are project results and business unit executive satisfaction |
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The IT leader reports to CEO |
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The IT leader is a business manager |
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IT investment is justified by revenue and profit from new products or new markets |
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The IT organisation delivers shared services, common infrastructure & information management |
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IT is funded as part of enterprise strategic planning |
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The IT organisation is focussed on enabling new products or services for existing customers. |
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The IT leader is an IT operations expert |
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IT is funded independently as a shared service |
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IT collaborates with business units to determine goals and strategy |
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The IT organisation delivers application & process improvement to differentiate customer offerings |
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IT’s main contribution is creating disruptive innovations |
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IT’s success metrics are enterprise-level revenue contribution |
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IT investment is justified by revenue gains from existing products and services |
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The IT leader reports to CFO or COO |
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The IT leader is a corporate strategist |
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IT’s main contribution is differentiating existing products and services |
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IT is not directly involved in determining business goals and strategy |
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IT investment is justified by cost savings and business process efficiency gain |
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The IT leader reports to business unit executives |
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IT plays a proactive role in shaping corporate strategy |
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The IT organisation is focussed on reducing cost and improving efficiency |
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IT is funded from business units |
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IT’s success metrics are operating performance SLAs and user satisfaction |
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The IT organisation is focussed on meeting specific business function requirements. |
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The IT organisation enables technology based products and services to enter new markets |
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IT’s main contribution is cutting costs, reducing inefficiencies, and enabling better decision making |
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