| We use digital channels to market our products and services |
|
|
|
|
|
| Digital initiatives are assessed through a common set of key performance indicators. |
|
|
|
|
|
| Roles and responsibilities for governing digital initiatives are clearly defined. |
|
|
|
|
|
| We have an integrated view of key operational and customer information |
|
|
|
|
|
| The company is investing in the necessary digital skills. |
|
|
|
|
|
| We use analytics to make better operational decisions |
|
|
|
|
|
| Technology is allowing us to link customer-facing and operational processes in new ways |
|
|
|
|
|
| The company is promoting the necessary culture changes for digital transformation. |
|
|
|
|
|
| IT and business leaders work together as partners. |
|
|
|
|
|
| We use digital technologies to increase the performance or added-value of our existing products and services |
|
|
|
|
|
| We sell our products and services through digital channels |
|
|
|
|
|
| The IT unit’s performance meets the needs of the company. |
|
|
|
|
|
| Senior executives and middle managers share a common vision of digital transformation. |
|
|
|
|
|
| Digital initiatives are coordinated across silos such as functions or regions. |
|
|
|
|
|
| Senior executives have a transformative vision of the digital future of our company. |
|
|
|
|
|
| We have launched new business models based on digital technologies |
|
|
|
|
|
| We are using digital technologies to understand our customers better |
|
|
|
|
|
| There are possibilities for everyone in the company to take part in the conversation around digital transformation. |
|
|
|
|
|
| Our core processes are automated |
|
|
|
|
|